The EUDI Wallet rollout affects a wide range of sectors across Europe, but some industries face more immediate and far-reaching changes than others. Financial services, healthcare, government, and education are among the sectors most directly impacted, both because of their reliance on identity verification and because eIDAS 2.0 places specific obligations on organizations operating within them. This article walks through the key questions organizations in these sectors are asking right now.
Which industries are required to accept the EUDI Wallet?
Under eIDAS 2.0, certain categories of service providers are legally required to accept the European Digital Identity Wallet as a means of identity verification. These obligations apply to any organization that already requires strong authentication or identity verification by law, including banks, healthcare providers, public authorities, telecom operators, and transport services. Private sector organizations that rely on identity verification for regulated services fall within scope as well.
The regulation distinguishes between organizations that are obliged to accept the EUDI Wallet and those that may choose to integrate it voluntarily. Obliged relying parties are those operating in sectors where identity verification is a legal requirement, such as financial onboarding under anti-money laundering rules or access to public services under national e-government frameworks.
In practice, the sectors most directly affected include:
- Financial services (banks, insurers, payment institutions)
- Healthcare and pharmaceuticals (hospitals, pharmacies, health insurers)
- Government and public services (tax authorities, social security, licensing bodies)
- Telecommunications (SIM registration and contract management)
- Education and professional certification (universities, credential issuers)
- Transportation (airlines, rail operators, driving license authorities)
Organizations outside these core sectors may also find integration beneficial, particularly those that currently use third-party identity verification for onboarding or access management.
How does the EUDI Wallet affect the financial services sector?
For financial services, the EUDI Wallet changes how identity verification works at every stage of the customer journey. Banks, payment institutions, and insurers will be able to use wallet-based credentials to verify customer identity during onboarding, satisfy Know Your Customer (KYC) requirements, and support Strong Customer Authentication (SCA) for payments. This reduces friction for customers while meeting regulatory obligations more efficiently.
One of the most significant shifts is in digital onboarding. Today, opening a bank account online often involves uploading documents, taking selfies, and waiting for manual review. With the EUDI Wallet, a customer can share verified identity attributes directly from their wallet in a single interaction, with no need to resubmit documents that have already been verified by a trusted authority.
The wallet also has implications for anti-money laundering compliance. As AML rules tighten across Europe, verified digital credentials from the EUDI Wallet can serve as a reliable source of identity data, reducing the risk of fraud and simplifying audit trails. Organizations in financial services that start preparing their systems now will be better positioned to meet both eIDAS 2.0 and upcoming AML requirements simultaneously.
Payment authentication is another key area. The EUDI Wallet is being tested in large-scale pilots for payment use cases, including domestic and cross-border transactions, with the aim of enabling wallet-based SCA that is both secure and user-friendly.
What changes does the EUDI Wallet bring to healthcare and pharmaceuticals?
In healthcare and pharmaceuticals, the EUDI Wallet enables secure, privacy-preserving access to medical services and prescription management across borders. Patients will be able to store documents such as the European Health Insurance Card in their wallet, present prescriptions to pharmacies digitally, and access healthcare services in other EU member states without carrying physical documents.
For healthcare providers and pharmacies, this means adapting systems to accept wallet-based credentials as a valid form of identification and authorization. A patient presenting a digital prescription through their EUDI Wallet should be able to receive medication at any participating pharmacy, whether in their home country or abroad. This is one of the eleven use cases being actively tested in the EU’s large-scale pilot programs.
The pharmaceutical sector also benefits from improved traceability and reduced prescription fraud. Because wallet credentials are cryptographically verified and issued by trusted authorities, they are significantly harder to falsify than paper or unverified digital alternatives.
For organizations in healthcare, the key preparation steps involve connecting existing patient identity systems to wallet-compatible infrastructure and ensuring that staff and patient-facing processes can handle wallet-based interactions smoothly.
How will government and public services be impacted by the EUDI Wallet?
Government and public services are both the primary issuers and major consumers of EUDI Wallet credentials. Member states are legally required to provide a wallet to all citizens, residents, and businesses by 2026. This makes government bodies central to the entire ecosystem, both as the institutions issuing foundational identity credentials and as service providers that must accept those credentials for access to public services.
Citizens will be able to use their EUDI Wallet to access a wide range of government services digitally, including:
- Applying for or renewing a passport or driving license
- Filing taxes and accessing tax records
- Claiming social security or disability benefits
- Accessing healthcare entitlements and insurance information
- Proving organizational representation for business registrations
For government organizations, the EUDI Wallet also presents an opportunity to reduce administrative burden. When a citizen’s identity has already been verified and stored in a wallet, government agencies no longer need to reverify the same information repeatedly. This streamlines processes and reduces costs on both sides.
The challenge for public sector organizations lies in integrating legacy systems with new wallet-compatible infrastructure, ensuring accessibility for all citizens, and maintaining trust throughout the transition.
What does the EUDI Wallet mean for education and professional credentials?
The EUDI Wallet creates a standardized way to issue, store, and present educational qualifications and professional credentials across Europe. Students and professionals will be able to carry verified digital diplomas, degrees, and certifications in their wallet and present them to employers, universities, or licensing bodies without needing to request paper copies or go through lengthy verification processes.
This is particularly valuable in a cross-border context. A graduate from one EU country applying for a job or further education in another will be able to share verified credentials instantly, removing the friction that currently exists around document authentication and translation.
For universities and other credential-issuing bodies, the shift involves adopting standards for issuing credentials as verifiable attestations that are compatible with the EUDI Wallet ecosystem. The large-scale pilots include an education and social security component specifically designed to test how this works in practice across multiple member states.
Professional licensing bodies, such as those governing medical practitioners, lawyers, or engineers, will also need to consider how their credentials fit into the wallet framework, particularly where cross-border recognition of qualifications is already a regulatory requirement. Organizations in the science and education sector can use this transition as an opportunity to modernize their credential infrastructure entirely.
When do organizations need to be EUDI Wallet-ready?
Member states are required to make the EUDI Wallet available to all citizens, residents, and businesses by 2026. For organizations that fall within the scope of obliged relying parties, the expectation is that they will be capable of accepting wallet-based credentials once the wallet becomes widely available. In practice, this means that 2026 is not a distant deadline but an active preparation window that is already well underway.
Organizations that wait until the wallet is fully deployed before beginning technical integration risk falling behind quickly. Wallet infrastructure, trust frameworks, and interoperability standards are being finalized now, and early movers will have more time to test, iterate, and train their teams before compliance becomes mandatory.
The practical readiness timeline looks roughly like this: organizations should currently be assessing which of their processes involve identity verification, mapping those processes against EUDI Wallet use cases, and beginning conversations with technology partners about integration options. By late 2026, the expectation is that core systems are wallet-compatible and staff are equipped to support wallet-based interactions with customers or citizens.
How TrustTech helps organizations prepare for the EUDI Wallet rollout
Navigating the EUDI Wallet rollout is not just a technical challenge. It requires a clear understanding of which regulatory obligations apply to your organization, how your existing identity infrastructure needs to evolve, and what steps to take in what order. That is exactly where TrustTech comes in.
TrustTech supports organizations across financial services, healthcare, government, and other regulated sectors with practical guidance and implementation expertise for digital identity and trust infrastructure. This includes:
- Assessing your current identity verification processes against eIDAS 2.0 requirements
- Designing wallet-compatible identity and trust architectures
- Supporting integration with EUDI Wallet ecosystems and verifiable credential standards
- Guiding compliance teams through the regulatory landscape in plain, actionable terms
- Helping organizations build scalable digital identity solutions that work across borders
Whether you are just starting to explore what the EUDI Wallet means for your organization or you are ready to begin technical implementation, TrustTech can help you move forward with confidence. Get in touch with our team to discuss your situation and find out how we can support your EUDI Wallet readiness.