Municipalities, care providers and clients connected on one secure, eIDAS 2.0 compliant platform
Siem is an initiative of ten care organisations that have joined forces to redesign Wmo support in the ‘Hart van Brabant’ region. Their shared ambition is clear: put the client genuinely at the centre and let every party involved in the support process work together as well as possible.
To make that vision real, Siem looked for a technology partner that would go beyond building a traditional care system. TrustTech developed a secure digital platform, in which municipalities, healthcare teams, external professionals, subcontractors and clients work together from one shared record and one joint support plan.
Working together around the client, without fragmentation
Care used to be spread across different organisations, systems and manual processes. The platform brings everyone involved together in one secure digital environment. Professionals always work with current information, handovers run faster and more efficiently, and the administrative burden drops considerably. The result is more time and attention for what matters most: supporting the client.
“We were looking for a partner who could do more than build a platform: one who understood our vision and could translate it, putting the client genuinely at the centre. TrustTech convinced us with their expertise in secure digital collaboration, so that clients keep control of their data and can sign important documents digitally, simply and securely.”
– Wilma Claassen, Network Manager, Siem
From fragmented processes to one integrated digital client journey
After a phased implementation, the platform is now successfully in use for more than 6,000 clients across all participating municipalities and care organisations in the ‘Hart van Brabant’ region. What was once a patchwork of fragmented processes, loose emails and separate registration systems has grown into one integrated platform that supports the entire client journey.
One of the biggest changes is the digitisation of the Wmo application process. Applications used to be exchanged manually by email between municipalities and care providers. Today the entire process, from registration and matching to support and completion, runs securely, transparently and fully digitally within a single system. Lead times are shorter, administrative steps are fewer, and errors caused by duplicate registration no longer occur.
One uniform way of working for every care organisation
Siem and TrustTech have also fully harmonised the way support plans are drawn up and managed. All participating care organisations now follow one uniform way of working and record the support process in the same way. This makes collaboration more efficient and keeps the quality of support consistent, whichever organisation is supporting the client.
Making the client's development visible
Part of the support tool is a visual representation of each client’s individual development: the spider. It shows whether a client is benefiting from the support provided. Clients can see for themselves which steps they have already taken in their development, and which steps still lie ahead. This makes the client’s growth, and the effect of the support, tangible.
“TrustTech translated the needs of the primary care process into a perfect digital solution. Anything that does not contribute to that primary process was left out. On top of that, the visual support was added, making results-based steering part of every individual support plan. The investment in Wmo support is now visibly translated into results. Clients, municipalities and Siem are very pleased with this transformation of the primary process.”
– Wilma Claassen, Network Manager, Siem
Data that makes regional care easier to steer
The uniform way of recording also yields valuable insights for Siem and the participating municipalities. Visibility into trends across focus domains and support needs gives a better picture of what is happening in the ‘Hart van Brabant’ region. Municipalities use this information to develop targeted regional interventions, monitor their effectiveness, and align policy choices ever more closely with the actual needs of residents.
“The platform has grown into much more than a digital support system. It forms the digital backbone of our regional collaboration, in which technology connects organisations and supports professionals to guide clients in a more personal and more effective way.”
– Wilma Claassen, Network Manager, Siem
For Siem, digitisation is not an end point but a continuous process of improving, simplifying and innovating. In the years ahead, the focus is on further strengthening the collaboration around the client and involving the client’s personal network more closely. Family members, informal carers and others involved will, where appropriate and with the client’s consent, take a more active role in the support process. This creates a more complete picture of the client and makes working together simpler and more effective.
TrustTech and Siem also continue to invest in data-driven care. By expanding dashboards and management information further, municipalities and care organisations can spot trends earlier, measure the impact of interventions and keep aligning policy with the support needs in the region.
Technologically, the platform is ready for what comes next. The solution is fully eIDAS 2.0 ready, so the European Digital Identity Wallet (EUDI Wallet) can be integrated directly once it becomes widely available. Clients will then identify themselves securely, share personal data and sign documents digitally from their own wallet, keeping control of their data at all times.
Together with TrustTech, Siem keeps building towards a future in which technology does more than digitise processes: it strengthens collaboration. A future in which secure data exchange is a given, professionals are properly supported, the client truly comes first, and the results of support are made visible.